• Visual Communication Manager

    Job Locations US-CO-Denver
    Req No.
    2018-1678
    Type
    Regular Full-Time
    Travel
    Up to 25%
  • Overview

    The Opportunity:


    With 6,000+ clients and over 500,000 screens deployed, FWI’s software platform is driving Visual Communications to millions of people every day, all over the world. We are a values-driven organization that encourages our employees to bring their authentic self to work every day and empowers everyone to make a tangible impact on our products, clients and culture. Our employees are passionate about their craft, but they are also parents, skiers, comedians, runners, animal lovers, foodies and phenomenal human beings who appreciate our dedication to providing a healthy work/life balance.

    We’re proud to be one of Built In Colorado’s top digital tech companies. At FWI, our culture is important to us. We are a diverse team of talented, passionate people who want to make a difference, but don’t take ourselves too seriously. If our core values speak to you, we want to meet you:


    • Bring your best self
    • See it
    • Own it
    • Crush it
    • Be Gracious

     

    Four Winds Interactive seeks a Visual Communications Manager(VCM) to work with the Customer Success Team. This position is dedicated to owning the management of a customer’s Visual Communications Network on an ongoing basis. The Visual Communications Manager will enable our customers to fully realize the value of our Visual Communications platform by consulting and delivering on best practices to keep the solution updated, relevant and engaging. The VCM is not a management position.

     

    The compensation package will be aligned to each candidate’s experience and qualifications. All applicants must be authorized to work in the United States.

    Responsibilities

    • Manage multiple customers’ visual communications solutions per FWI defined processes
    • Work against a defined backlog of prioritized work to maintain and improve customer signs
    • Gather requirements and assets as needed to support customer needs
    • Delegate tasks to available FWI resources when appropriate to support customer needs
    • Work with customers to troubleshoot and correct issues with their signage network
    • Utilize FWI software products and best practices to develop and support customer signage solutions
    • Track work against defined tasks, hour availability, and timelines to ensure that work is tracking to the needs of customers and hours are being used
    • Develop end-user documentation and train users as necessary
    • Maintain updated project documentation per FWI processes
    • Other duties as assigned

    Qualifications

    Requirements for Success:


    • Strong written and verbal communication skills
    • Strong organizational skills and attention to detail
    • Time management
    • Basic project management skills
    • 2-4 years relevant experience
    • Bachelor’s degree, or equivalent experience

     

    Helpful for Success:


    • Experience with graphic editing software applications (Photoshop, Illustrator)
    • Knowledge of technology and networking platforms
    • Consultative and/or advanced customer service experience
    • Training experience

     

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status

     

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