We’re proud to be one of Built In Colorado’s top digital tech companies. At FWI, our culture is important to us. We are a diverse team of talented, passionate people who want to make a difference, but don’t take ourselves too seriously. If our core values speak to you, we want to meet you:
Four Winds Interactive (FWI) seeks a Sr. Director Customer Engagement to lead the Customer Success, Upgrade, Onboarding and VCM teams throughout the entire customer lifecycle. The role of the FWI Sr. Director Customer Engagement is to oversee large strategic client engagements and ongoing operations – working with both the client and internal stakeholders to strategize, develop, onboard, upgrade, deliver and manage client engagements that align with the client’s vision for visual communications.
The Sr. Director Customer Engagement works in tandem with sales, delivery, operations, product, software development, finance and accounting partners and is accountable for optimizing client satisfaction and profitable growth for all accounts under their control.
This role is accountable for delivering and managing to the client roadmap as well as directing a large team of engagement professionals, technical resources, customer service professionals and visual communications managers. Identifying, articulating and mitigating risk across financial, resources, security and technical perspectives is paramount to success in this role. A trusted client partner that is accountable to the client success as well as identifying future opportunities.
This role reports to the VP of Technical & Customer Operations and will be interacting directly with customers, FWI executives and leaders of other departments. This role has significant impact on the client’s revenue generation and the customer experience with FWI and directly affects client retention. This role requires service management, delivery, operations management expertise, technology savvy, time management skills, exceptional attention to detail, teamwork, and excellent customer service and relationship management.
All applicants must be authorized to work in the United States.