• Billing & Accounts Receivable Specialist

    Job Locations US-CO-Denver
    Req No.
    Regular Full-Time
  • Overview

    The Accounts Receivable & Billing Specialist works with the Accounting Team to invoice clients and collect accounts receivable.  This role requires a positive and proactive attitude, strong organizational skills, and an ability to prioritize and multitask. The AR & Billing Specialist will need to maintain positive relationships with clients while billing & collecting. The AR Specialist is not a management position.  


    All applicants must be authorized to work in the United States.


    Our culture and workplace are very important, and we want FWI to be a place where talented, passionate people want to spend time making a difference. To help unify our culture and guiding principles, we have a common set of values that bring us together.


    Those values are:

    Bring your best self

    See it

    Own it

    Crush it

    Be Gracious


    • Oversee billing and A/R for an assigned pipeline of customers, handling all verbal and written communication directly with the customers.
    • Research and analyze accounts prior to initiating contact, examine historical data, evaluate past collection efforts & billing practices.
    • Perform invoicing on projects for assigned client pipeline
      • Monthly billing for hardware & services
      • Special billings
      • Credit memos
      • Review all transactions for accuracy
    • Work with Project Managers and Sales Reps to clarify billing requirements.
    • Communicate regularly with the client to ensure that invoicing requirements are met & there are no outstanding issues.
    • Determine most effective and economical means of collection for each account; apply standard due diligence practices to collect monies owed; compose correspondence requiring knowledge of procedures and practices in collections.
    • Maintain files on all accounts, documenting special needs and processes for billing and receivables.
    • Manage multiple systems to understand full account history & accurately bill and collect.
    • Prepare account reconciliations to present to internal team and customer to resolve outstanding issues.
    • Recommend accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.
    • Troubleshoot systems related issues when they arise, present to managers and Business Intelligence.
    • Maintain strong, positive relationships with clients regardless of current project status.
    • Other duties or projects as assigned


    Education & Experience:

    • Collections experience a plus

    Required Knowledge, Skills and Abilities:

    • Strong communication skills, both written and verbal
    • Ability to conduct a large volume of phone calls as well as written communication
    • Ability to multitask and juggle competing priorities
    • Strong organizational skills required
    • Detail-oriented
    • Intermediate Excel
    • Familiarity with basic accounting principles a plus
    • Strong computer skills, comfortable working in cloud systems for a full workday

    Desired Skills Knowledge, Skills and Abilities:

    • Experience with Salesforce.com a plus
    • Experience with Financial Force a plus


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