The Technical Support Representative interacts directly with customers and other FWI departments to resolve Tier 1 customer technical support cases. This role has significant impact on the customer experience with FWI. A successful Technical Support Representative exhibits strong communication and troubleshooting skills and works well in a team environment.
Our culture and workplace are very important, and we want FWI to be a place where talented, passionate people want to spend time making a difference. To help unify our culture and guiding principles, we have a common set of values that bring us together.
Those values are:
Bring your best self
The compensation package will be aligned to each candidate’s experience and qualifications. All applicants must be authorized to work in the United States.
Education & Experience:
Required Knowledge, Skills and Abilities:
Desired Skills Knowledge, Skills and Abilities: