Integration Technician

US-CO-Denver
Req No.
2017-1426
Type
Regular Full-Time

Overview

Four Winds Interactive seeks an Integration Technician to work with the Hardware Solutions Team. This position will be responsible for media player configurations, system documentation, quality control, and other tasks as assigned. The Integration Technician will support internal departments on implementation and customer complaints to deliver satisfactory hardware solutions. The Integration Technician is not a management position.

 

All applicants must be authorized to work in the United States.

Responsibilities

  • Configure and test media players based on work order details
  • Document system information in Google Docs, Excel spreadsheet, and/or Salesforce
  • Conduct test protocol on defective hardware returns from customers
  • Configure replacement PCs for warranty swaps based on work order details
  • Manage work load and timelines on assigned configuration projects
  • Manage inventory movement to and from Supply Chain
  • Assist Technical Support team when overloaded with onsite customer issues
  • Assist other FWI employees with hardware setup/deployments for internal testing
  • Quality assurance on all configurations and deployments that are routed through Hardware Solutions
  • Support other internal departments with their efforts or needs such as Sales Engineers, Sign Developers, Systems Engineers, Project Managers, and the Sales team
  • Remote PC configuration, as necessary
  • Test hardware solutions and configurations as needed
  • Up to 10% travel, to onsite locations to assist in implementation of signage projects
  • Other duties as assigned

Qualifications

Education & Experience:

  • Associates degree or equivalent technical training required, Bachelor’s degree preferred
  • 1-2 years’ of experience, focused in hardware & software configuration services

Required Knowledge, Skills and Abilities:

  • PC hardware diagnostics and repair experience
  • PC and server setup and configuration
  • Networking, TCP/IP, IP Addressing, subnets, VLANs and routing
  • Diagnostic and resolution skills in networking, SQL and Windows OS
  • Experience with Microsoft Windows operating systems - Windows 7, Windows 8.1, Windows 10
  • Experience with iOS and Android operating systems
  • Microsoft Office Suite—Word, Excel, PowerPoint, Visio, and Outlook
  • Ability to work  independently and as a part of a team
  • Attention to detail
  • Excellent written and verbal communication skills
  • Ability to lift up to 75lbs

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