The Technical Support Representative I will work with the Support Team to handle Tier 1 customer technical support issues and to ensure that technical issues are resolved quickly and efficiently. The Technical Support Representative interacts directly with customers, FWI Technical Support team and other departments. This role has significant impact on the customer experience with FWI and can affect customer satisfaction and retention to perform these functions it is critical that the Technical Support Representative I exhibit strong communication skills and the ability to work in a team environment.
Our culture and workplace are very important, and we want FWI to be a place where talented, passionate people want to spend time making a difference. To help unify our culture and guiding principles, we have a common set of values that bring us together.
Those values are:
Bring your best self
The compensation package will be aligned to each candidates experience and qualifications. All applicants must be authorized to work in the United States.
Education & Experience:
Required Knowledge, Skills and Abilities:
Desired Skills Knowledge, Skills and Abilities: